FAQs

1. Do you ship within Australia?
Absolutely! We ship across the country. Orders over $60 AUD qualify for free shipping. 

2. How long does delivery take?
Standard delivery usually takes 3–7 business days, depending on your location. From our location, we usually dispatch within 24 business hours.

3. Can I track my order?
Yes, you’ll receive a tracking number once your order has been dispatched.

4. What payment methods do you accept?
We accept credit/debit cards, Afterpay, PayPal, ZIP, and other payment options available on our website. These options appear at the final step of checkout.

5. Can I exchange or return a product?
Yes, we accept returns and exchanges within 14 days of delivery, as long as the items are in their original condition. For more info, check our returns policy.

6. Do you offer customisation options?
We’re currently developing customisation options for certain pieces. Keep an eye on our website and social media for updates.

7. How can I get in touch if I have questions?
You can email us at arco.australia.jewellery@gmail.com or use our online form. We’ll get back to you as soon as possible.

8. Where do I enter my discount code?
Don’t worry, you won’t miss it! You can add your discount code at the final step of checkout — just look for the “Discount Code” box before confirming your order.

9. How do I know my bracelet size?
Each product page includes a link to our Size Guide to help you find your perfect fit. However, if you can’t find it, here’s the direct link: Size Guide

At ARCO, we're proud of the quality behind every product. Each bracelet is carefully designed to meet the highest standards, and your satisfaction is our top priority.

If you’re not completely satisfied with your purchase, we’re here to help.